Refund policy
Return / Refund / Replacement Policy
Due to the nature of the products presented on this Site, return, refund, and replacement requests are handled on a case-by-case basis and are subject to the specific product, transaction terms, and written agreement between the parties.
1. General Principle
As many products involve raw materials, specifications, quality requirements, and supply conditions that are confirmed before transaction, returns are not automatically accepted unless otherwise agreed in writing.
2. Damaged or Incorrect Products
If goods delivered are proven to be:
- damaged during transportation
- materially different from the confirmed product description
- inconsistent with the agreed specification due to supply error
please contact us promptly and provide:
- order or reference number
- product name
- photos or supporting evidence
- description of the issue
We will review the case and discuss possible solutions, which may include:
- replacement
- refund
- credit
- other mutually agreed arrangements
3. Notification Period
Any issue relating to damaged or incorrect products should be reported within a reasonable period after receipt of goods.
4. Non-Returnable Circumstances
Unless otherwise agreed in writing, returns or refunds may not be accepted for:
- products already used, processed, or altered
- products ordered according to customer-specific requirements
- issues caused by improper storage, handling, or use after delivery
- changes in customer demand after confirmation
5. Final Decision
All return, refund, and replacement decisions will be evaluated based on:
- product type
- confirmed transaction terms
- inspection results
- supporting documentation
- mutual communication between both parties
6. Contact Us
If you need assistance regarding return, refund, or replacement matters, please contact us:
Shenzhen Jieanneng Technology Co., Ltd.
Email: sales@janbio.com
Website: https://www.janbio.com/