Shipping policy
Shipping Policy
This Shipping Policy explains how shipment and delivery are handled for products presented on our website.
1. Inquiry-Based Supply
Our website is primarily an inquiry-based platform.
Products displayed on the Site are not automatically available for direct online purchase and shipment.
All shipment arrangements are subject to prior confirmation of:
- product specification
- quantity
- packaging requirements
- destination
- applicable logistics conditions
- supply availability
2. Shipping Arrangements
Shipping will only be arranged after both parties have confirmed the relevant transaction terms in writing.
Shipping methods may vary depending on the product and destination, and may include:
- courier delivery
- air shipment
- sea shipment
- other mutually agreed shipping arrangements
3. Shipping Time
Estimated shipping or delivery times, if provided, are for reference only.
Actual shipping time may vary due to factors including:
- product availability
- packaging requirements
- customs procedures
- destination country regulations
- carrier schedules
- force majeure or other events beyond our control
We do not guarantee a fixed delivery timeline unless expressly confirmed in writing.
4. Shipping Costs
Shipping costs are not fixed on the website and are generally determined based on:
- product type
- quantity
- packaging
- destination
- shipping method
- current logistics conditions
Final shipping costs will be confirmed during quotation or transaction communication.
5. Customs, Duties and Import Requirements
For international shipments, the customer may be responsible for applicable import duties, taxes, customs clearance charges, permits, or regulatory compliance in the destination country, unless otherwise agreed in writing.
Customers are responsible for ensuring that the requested products can be legally imported into their destination country or region.
6. Delivery Delays
We are not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- customs delays
- transportation disruptions
- government actions
- carrier issues
- force majeure events
7. Shipment Confirmation
Specific shipping arrangements, delivery terms, and related conditions will be subject to final written confirmation between both parties.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Shenzhen Jieanneng Technology Co., Ltd.
Website: https://www.janbio.com/
Email: sales@janbio.com
Address:Room 811, Shatoujiao Construction Building, No. 112 Shashen Road, Tianxin Community, Shatoujiao Subdistrict, Yantian District, Shenzhen, Guangdong Province, China